Referral Management

Key Features of Referral Management

• Real time monitoring of referral rates across a commissioning organization.
• Controlled online access to reports for commissioner and GP users.
• Tools to support both individual surgeries and groups of surgeries (eg Borough, Polysystem, ad-hoc groups of practices, or individual practices).
• When used with our risk stratification product¹, referrals can be monitored against patient risk segments.
• Monitoring of referral rates against A&E episode rates.
• Seamless drill-down through your data:
  • from cross-surgery referral statistics to surgery-specific reports
  • from surgery-specific reports to speciality-specific episode reports
  • from episode reports direct to patient records

Options

Our software and systems can be delivered in a number of configurations to match different customer needs.
read more...

Support

Health Analytics provides 24-hour support for our customers from our offices in Cambridge UK.

Support includes the following, where appropriate:

• Regular import, validation and scoring of GP episode data. This is a largely automatic process.
• Monitoring system performance including machine loads, response times, and Model output.
• Ensuring that system users can review the latest model reports online.
• Providing email/ phone/ on-site support for the system as required.
• Product updates.
• Tracking changes to source data, for example Read Codes and ICD10 codes etc.
• Managing user access and general user support issues (PCT and GPs).
• Monitoring and updates to cope with "non standard" GP codings as necessary.
• User training as required.

We need controlled remote access to our systems in order to be able to support them in a timely manner. Where systems are running in PCT data centres we typically negotiate limited VPN access to enable us to do this.

Licensing

Our products are licensed on a per-commissioning organization basis with pricing being dependent upon the number of patients and surgeries supported.